JOSHUA
ALCORDO
IT Support • Automation • AI Builder • Music Artist
ABOUT ME
Technical Support Professional with 7+ years of combined experience delivering Level 1/Level 2 technical support, customer service, and incident resolution across education, healthcare, government, and business environments. Specialist in Microsoft 365, Active Directory, and Windows systems, known for resolving complex technical issues while communicating clearly with non-technical users. Passionate about automation, AI systems, and building intelligent personal productivity frameworks.
TECHNICAL SKILLS
PROFESSIONAL JOURNEY
Web Developer / IT Support (Hybrid)
Regency Cleaning Services Inc.
- Provided front-line technical support for internal users, troubleshooting software, access, and application-related issues.
- Resolved user-reported incidents and system errors while maintaining service continuity.
- Assisted with deployment, testing, maintenance, and enhancement of internal business applications.
Computer Hardware & Network Technician
Francisco Adlaon Learning Institute
- Delivered Level 1 and Level 2 support for desktops, laptops, printers, software, and network-related issues.
- Managed user accounts, password resets, permissions, and access requests via Active Directory.
- Installed and maintained routers, switches, wireless access points, and network infrastructure.
Biller / Technical Support Specialist
New Jersey Spine & Rehab Center
Served as a primary support resource for billing systems and operational software platforms. Investigated and resolved complex claim-processing and data-related issues requiring detailed analysis.
SELECTED PROJECTS
Volume Photography System
Management system utilizing SQL database, CSV import/export, barcode scanning, and cloud-based data management for high-volume photography workflows.
AI Productivity Framework
Building personal AI tools and automation scripts to enhance IT support efficiency and personal productivity using modern LLM integrations.
MUSIC ARTIST
Reggae-Pop & Emotional Rock
King Arpot
Career Mission
Secure Canadian Permanent Residency through excellence in IT Support & Automation. Transitioning from hands-on technical support into intelligent systems design and AI-powered operations.
Let's Build the Future
Open for IT opportunities, collaborations, or music discussions.